Last updated: 14 August 2026
This policy covers cancelling an order or quote request and how refunds are processed. If you’d like to send a physical product back, see our Returns Policy instead.
1. Cancelling a quote request
While the Site operates on a quote-request basis (before online payment is confirmed), you may cancel a quote request at any time before you have accepted our final quotation and made payment, at no cost. Contact sales@weldingshop.co.za, WhatsApp us, or call 011 452 8413.
2. Cancelling a confirmed order
Once online payment (Ozow, pending approval) is live and a quotation has been accepted and paid, the order is treated as confirmed. You may still cancel:
- Before dispatch — contact us as soon as possible. If we haven’t yet dispatched the goods, we will cancel the order and refund you in full.
- Once dispatched — dispatch is the cutoff for a straightforward cancellation. Once your order has been dispatched, it can no longer be cancelled outright; instead, it’s handled as a return once you’ve received it — see our Returns Policy.
3. Your right to cancel under the Electronic Communications and Transactions Act (ECTA)
Because your purchase is concluded electronically, section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel the transaction, without reason and without penalty, within 7 (seven) days of receiving the goods. This right does not apply to:
- Goods made to your specification or clearly personalised (e.g. custom-manufactured torches).
- Goods which, by their nature, cannot be returned (e.g. certain consumables once used or unsealed).
To exercise this right, see our Returns Policy for the process. If you cancel under section 44, we will refund you within 30 days of the date you cancel. We may deduct a direct cost of returning the goods where applicable.
4. Refunds
Where a refund is due — whether from an ECTA section 44 cancellation, a return under our Returns Policy, or a cancelled order — we process refunds:
- To the original payment method used, once online payment is live.
- Within a reasonable time and, where ECTA section 44 applies, within 30 days of the date of cancellation.
- For quote-only orders where no payment was taken, there is nothing to refund — cancelling the quote is sufficient.
5. Defective, damaged, or incorrect goods
If goods arrive damaged, defective, or different from what you ordered, this is handled separately from a standard change-of-mind return — see the “Defective or incorrect goods” section of our Returns Policy and your rights under the Consumer Protection Act 68 of 2008. Contact us immediately at sales@weldingshop.co.za with your order details and photos of the issue.
6. Non-refundable items
The following are not eligible for a refund except where legally required (e.g. a genuine defect):
- Custom-manufactured torches — made to your specification, with a 1 working day turnaround, and not eligible for a change-of-mind return.
- Goods returned without their original packaging or missing parts, where this materially affects resaleability — see our Returns Policy for the exact condition requirements.
- Industrial gas once supplied, for safety and regulatory reasons.
7. Contact us
Questions about a refund or cancellation: sales@weldingshop.co.za or 011 452 8413.