Last updated: 14 August 2026
This policy applies to delivered orders — all orders are delivered, we do not offer in-person collection.
1. Change-of-mind returns
If you’ve changed your mind about a delivered product, you may return it within 7 (seven) days of the date you receive it, subject to all of the following conditions:
- The product must be returned complete in its original packaging.
- The product must have no missing parts, accessories, or documentation.
- The product must be unused and in resaleable condition — not installed, wired in, or subjected to wear.
- You must contact us before sending anything back, so we can confirm the return and provide instructions.
All returns are subject to inspection on arrival. If the returned product does not meet the above conditions, we may refuse the return, or offer a partial refund reflecting any reduction in value.
This 7-day window reflects your statutory right to cancel an electronic transaction without reason under section 44 of the Electronic Communications and Transactions Act 25 of 2002 — see our Refund & Cancellation Policy for how the refund itself is processed. Note that ECTA’s right to cancel doesn’t require the goods to still be in original packaging, but we ask for it here as our own practical condition for issuing a full refund; goods returned without it may still be accepted at our discretion, at a reduced refund.
Not eligible for change-of-mind return:
- Custom-manufactured torches — made to your specification, with a 1 working day turnaround.
- Consumables once unsealed or used, where resale isn’t possible for hygiene or safety reasons.
- Industrial gas.
2. Defective or incorrect goods
This is separate from a change-of-mind return, and is not subject to the same conditions — if a product is defective, damaged on arrival, or not what you ordered, your rights under section 55 and 56 of the Consumer Protection Act 68 of 2008 apply, and these conditions cannot be used to refuse a valid claim:
- Contact us as soon as you notice the issue — sales@weldingshop.co.za, WhatsApp, or 011 452 8413 — with your order number and photos of the issue where possible.
- We will arrange inspection, and where the product is genuinely defective, damaged in transit, or incorrect, we will repair, replace, or refund it at your choice, in line with the CPA.
- You don’t need the original packaging for a defective-goods claim, though it helps if you still have it.
3. How to start a return
- Contact us at sales@weldingshop.co.za or 011 452 8413 with your order number and the reason for return.
- We’ll confirm whether the return qualifies and provide return instructions, including the return address.
- Package the item securely in its original packaging with all parts included.
- Change-of-mind returns: you are responsible for arranging and paying for the return shipment back to us. Defective or incorrect goods: contact us and we will book a collection at no cost to you.
4. Who pays for return shipping
- Change-of-mind returns: you cover the cost of returning the goods to us.
- Defective or incorrect goods: we cover the cost — we’ll book the collection, since the issue isn’t something you caused.
5. Refund timing
Once we’ve received and inspected a return, see our Refund & Cancellation Policy for how and when the refund is issued.
6. Contact us
Questions about a return: sales@weldingshop.co.za or 011 452 8413.